RETURN and REFUND POLICY
RETURN, REFUND and CANCELLATION POLICY
Last Updated 30 October 2023
CP Enterprises may update this Policy from time to time. Any changes to this Policy will be posted on this page. Once posted, the updated Policy will be effective immediately. It is your responsibility to review the Policy on a regular basis to keep yourself informed of changes. By continuing to access the CP Enterprises Portal and use its services, you agree to be bound by this Policy and any updates thereto. Please make sure that you read and understand CP Enterprises’s User Terms and Conditions and any related terms mentioned therein. This Policy, including any updates thereto, shall be subject to and forms an integral part of the User Terms and Conditions.
- Definitions
Buyer shall mean the person, company or entity purchasing or making an order for the purchase of any product/s from the Platform.
Seller shall mean the person, company or entity selling any product/s on the Platform, as further defined in the User Terms and Conditions or otherwise stated herein. Unless otherwise specified herein, or the context implies differently, for the purposes of the Policy, Tradeling shall also be considered a Seller.
Return shall mean returns of products sold by any Seller on the Platform, in compliance with this Policy in effect as of such sale.
Refund shall mean the reimbursement of the amount paid for the Product being returned, less any applicable deductions in accordance with this Policy in effect as of the date of the sale / return.
Product shall mean any item placed for sale by a Seller on the Platform available for purchase by a Buyer.
Third Party Marketplace Seller shall mean a Seller selling products to Buyers via the Platform, excluding CP Enterprises.
User Terms shall mean the User Terms and Conditions applicable to all users of the Platform.
Sold by Tradeling shall mean an order for the purchase of Products, which is sold directly by Tradeling in its own name and on its own behalf to Buyers via the Platform.
Cancellation shall mean the cancellation, in whole or in part, of an order (which has been duly received and confirmed by the Seller) by a Buyer for products sold via the Platform either from a Third Party Marketplace Seller or from Tradeling directly as seller. Unless otherwise specified therefore, for the purposes of this Policy Seller shall mean either CP Enterprises itself or a Third Party Marketplace Seller.
Change shall mean a change in the quantity and, or, the specifications of a product which has been ordered by Buyer.
Near-Expiry shall mean if the product shelf life is longer than one year. “Near-Expiry” means that the product has less than 6 months shelf life upon delivery. If the product shelf life is shorter than one year, “Near-Expiry” means that the product has less than 25% shelf life upon delivery.
COD shall mean Cash-on-Delivery.